Reasons for Poor Quality of Service (QoS) by telecoms operators in Nigeria

Next time, before you put a blame on telecoms operators in the country for poor quality of service like drop calls, congestion e.t.c, seat back, relax, take a deep breath and hold your anger because you never can tell what they are passing through too. Like any other individual or company, they are fighting their own unique battle. Most occurrences of network failures are situations completely beyond their control. Many a time, they are due to destruction and vandalism of telecoms installations. Sometimes, it can take weeks even  months to put the problem in order.
Poor Quality of Service (QoS) by telecoms operators in the country can be attributed to a number of factors. MTN for instance puts the number of cuts on its fibre optic cable installations at 70 cuts monthly. Other telecoms operators in the country also experience similar cuts on their fibre optic networks nationwide and this can hamper delivery of world class telecoms services to Nigerians.
Destruction of Base Transceiver Stations (BTS) by the activities of terrorist has left most telecoms operators in country wallowing in pains. Some of the destroyed telecoms installations serve as hubs or servers, providing services to other base stations in the geopolitical zone.A damage to a hub will definitely have an adverse effect on the quality of service delivered in that zone. Other factors that bring about a down turn in the quality of service rendered by telecoms operator are inadequate power supply and closure of base stations by unauthorized government officials and agents.
It is worth noting that amidst all these external factors that contribute to the down turn of service delivery by telecoms operators in the country, a number of internal factors caused as a result of negligence on their part also affect the quality of service rendered to subscribers.
Take for instance the issue of telecoms infrastructure gap. It is a very big problem that telecomms operators in the country suffer and it really affects their output. A recent survey pegged the total number of Base Transceiver Stations (BTS) in Nigeria at 17,000 serving an estimated 160 million Nigerians. But when it is compared with Britain that has 66,000 Base Transceiver Stations (BTS) catering for about 62 million Britons, then it is glaring that Nigeria base stations are over worked and over stretched and this affects their efficiency bringing about poor quality of service.
The heat of these inadequacies is felt more in the business sector. Business is all about communication and communication reduces man-hour making business less stressful. The banking industry is also hit by the incompetence of our telecomms industry. Bank customers find it very difficult to make withdrawals and transfer at the automated teller machineS (ATMs). It also affects the the mobile money service joint venture between the banking and telecomms industry. This is why the development of mobile money service in the country has been at a slow pace. .   


 
It is my pleasure sharing my thought, knowledge and experiences with others. Become a WIZIAN today! Please scroll down to the bottom of this blog and subscribe to the mailing list form and get updates through emails. Not forgetting to leave a comment below after reading this post..